MilligateHow can we help?
Answers to the most common questions – for fans and organizers.
For fans
Where do I find my ticket?
Right after purchase in the Milligate app under “My Tickets”. You can open the QR code there and add the ticket to Apple Wallet or Google Wallet.
I didn’t receive a confirmation email.
The confirmation usually arrives within minutes at your account’s email address. Please also check your spam or promotions folder. Your ticket is valid regardless and is in the app.
How do I cancel a ticket?
Open the ticket in the app and tap “Cancel ticket”. This is possible up to 24 hours before the event. With several tickets in one order you can cancel them individually – the rest stay valid.
When do I get my money back?
The refund is triggered immediately and goes back to the payment method you used. Depending on your bank it usually takes 5–10 business days. You also receive a confirmation by email.
What if an event is cancelled?
All tickets are cancelled automatically and fully refunded. You don’t need to do anything.
Can I pass a ticket on?
Yes. Open the ticket and choose “Transfer”. The recipient needs a Milligate account and has to accept. After that the ticket is only valid for them.
Which payment methods are available?
Credit and debit cards (Visa, Mastercard, Amex), Apple Pay and Google Pay. A €0.99 service fee per ticket applies and is shown before purchase.
The QR code isn’t recognised at the door.
Turn up your screen brightness and open the ticket in the app rather than a screenshot. If it still doesn’t work, ask the door staff or email us with your order number.
For organizers
How do I get started as an organizer?
Sign up for free in Creator Studio, connect your payout account via Stripe and create your first event. After a short review it goes live.
When do I get paid?
Payouts run automatically via Stripe to your bank account. You can see the payout schedule in your Stripe dashboard.
How does entry work?
Create scanner accounts for your team in Creator Studio. With the Milligate scanner app every ticket is scanned and redeemed exactly once.
What does Milligate cost?
Nothing for you: no fixed fee, no contract. Buyers pay a €0.99 service fee per ticket and you receive the full ticket price.
Account
How do I delete my account?
In the app under Profile → Account settings → Delete account, or by email. See “Delete account” for details.
How do I get a copy of my data?
In the app under Account settings → Export my data, or by email.